Frequently Asked Questions
Everything you need to know about your Trena beauty experience.
Are Trena beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Trena products are 100% cruelty-free and are never tested on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products within 30 days for a full refund or exchange.
Can I track my shipment?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your products suitable for sensitive skin?
Trena products are formulated with high-quality, dermatologically-tested ingredients. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.